Returns & Exchanges

 

We offer UK exchanges & returns via Collect+

Size limit 50cm x 60cm x 60cm. Max weight 10kg.

UK Exchanges: Free via Collect+

If you need to change size or exchange an item for any reason, just send it back to us in brand new condition, with tags, in a sellable condition, within 30 days of purchase. We’ll exchange it like for like or for another item if required and make any adjustments to your order as needed. 

 

UK Returns: Simple returns via Collect+(Charged at £3.99)

If you need to return your purchase for any reason, just send it back to us in brand new condition within 30 days of purchase. We’ll refund as required (less £3.99 return postage).

 

 

Want to exchange or return using your own courier?

If you would like to send your exchange or return back to us via your own courier (and at your own costs), please include your order number, contact detail and reason for return will be returned to sender.  

Any returns that do not include your order number, contact details and reason for return will not be processed.

Returns address:

c/o Returns, dewerstone, Tavistock Road, Princetown, Yelverton, Devon, PL20 6QE

We recommend you send items with a tracked service. 

COVID-19 precautions

Items sent back for refund will be quarantined for 72hrs before being processed. 

We are not accepting items for refund in store.

If you are returning an item from outside the UK please contact: info@dewerstone.com